The community concern form: When and why you need it
Let’s say you see a sprinkler gone awry in the community landscape. Or something amiss at a pool or park. What do you do? Who do you tell?
There’s a quick, easy, and fully online community concern form that’s your best bet. You’ll need to include your contact info, address, and details about your concern (photos, too, if you can).
Once you hit submit a ticket will be created to help ensure your concern is trackable, which will be assigned to the Mueller Community Life team. You’ll get an email confirmation of your submission, and in a timely manner — two business days at most, but often sooner — the team will reach out to you with info on how the concern will be addressed.
Why should I submit the form?
Mueller is a vibrant, growing community so we need everyone’s help when it comes to maintaining your neighborhood’s unique character and high-quality standards.
As a resident, you’re out in the community. You’re our eyes and ears. And you can help report community concerns that require the attention of the POA. Plus, upholding Mueller’s undeniable curb appeal is what will keep your home value high.
When should I submit it?
Here are a few common scenarios when it’s best to submit one.
Community landscape
If you spot weeds or sparse plant material in gardens, a low-hanging limb that impedes the sidewalk, a too-thick tree canopy, or an irrigation issue (flooding, blocked sprinklers, etc.), send in a community concern form. We’ll have our landscape partner take a look and perform any necessary services.
Amenity maintenance
If you see something inside or outside an amenity (broken equipment, property damage, debris, etc.) alert us through the community concern form.
Compliance
While it’s best practice to chat with your neighbor first, if you need help with a compliance violation (let’s say your neighbor has now stationed their 40-foot RV right in front of your house), let us know via a community concern.
When is the form not appropriate?
This is a biggie, because not every issue is right for a community concern. If you spot street issues, like potholes in neighborhood streets or alleyways, damage to sidewalks, or streetlight/light pole outages, you’ll need to contact city of Austin at 3-1-1. For barking dog complaints, city of Austin Animal Control at 512-974-2000.
It’s important to note, if you have a safety concern or feel that you or someone else may be in danger, always call 9-1-1.